Policy Statement

1. Company Overview

Signature by RINNEE’ is engaged in offering a thoughtfully curated range of natural-wellness and lifestyle products, including makhana, herbal & dried powders, multani mitti, handmade soaps, perfumes, dry fruits, scented candles, bamboo-based essentials, and eco-friendly cow-dung-based products.

All information, descriptions, and specifications provided on the website are intended for general guidance and may be subject to periodic updates or revisions.

2. Privacy & Data Handling Policy

We respect the privacy of all visitors and customers. Personal information such as name, contact number, email address, delivery details, and inquiry records is collected only for communication, order fulfilment, and service-related purposes.

• We do not sell, rent, or trade user data to third parties.
• Information may be shared only with logistics or service partners where required for order processing.
• Reasonable safeguards are maintained to protect stored information.

By interacting with our website or contacting us, you consent to the processing of your information in accordance with this policy.

3. Order Processing & Shipping Policy

Orders are processed within a reasonable turnaround time, depending on product availability, order quantity, packaging requirements, and logistical conditions.

• Estimated dispatch timelines may vary from product to product.
• Delivery schedules are subject to courier operations and transit constraints.
• Any delay arising from unforeseen factors or third-party logistics is not guaranteed by the company.

Customers are advised to verify delivery details accurately while placing orders.

4. Return, Replacement & Refund Policy

Due to the nature of many products, returns or replacements may be considered only in specific, case-to-case conditions such as:

• Incorrect product received
• Transit-related breakage or packaging damage reported within a reasonable time
• Dispatch mismatch validated through order proof

Products that are opened, used, tampered with, or handled improperly after delivery may not qualify for return or refund evaluation.

5. Order Cancellation Policy

Order cancellation requests may be reviewed prior to packaging or dispatch. Once goods are prepared, packed, or shipped, cancellation may not be possible.

6. Pricing, Taxes & Commercial Terms

Product pricing, availability, packaging units, and applicable taxes are subject to periodic revision without prior notice. Quotations issued for bulk or business inquiries may carry separate commercial terms.

7. Product Quality & Usage Responsibility

Products are sourced and handled following hygienic and responsible practices. However, users are advised to verify suitability before consumption or usage, especially in case of personal sensitivities, allergies, or specific conditions.

The company shall not be responsible for misuse, improper storage, or handling of products after delivery.

8. Website Use & Content Disclaimer

All text, visuals, product references, and information on the website are intended for general awareness and may not be construed as medical, therapeutic, or professional advice. The company reserves the right to update website content or policies without prior announcement.

9. Contact & Policy Communication

For policy-related queries, clarifications, or concerns, customers may contact: